Frequently asked questions
Booking
- Fare inclusions and exclusions?
- How many passengers can you take?
- How much advance booking notice do you require?
- When is the ‘busy’ season?
- Payment options, gift vouchers and advance bookings.
- Family rates, child age restrictions and rates.
The Cruise
- What can we expect on our day cruise?
- What will we see at the reef?
- Where do you go on your daily cruise?
- Lunch, drinks and special dietary requirements?
- Departure and Arrival
- What should we bring with us?
- Boat specifications.
Activities
- Is it possible to go scuba diving?
- Do you offer floatation aids and tuition for nervous snorkellers?
- Snorkelling Gear, prescription masks.
- Do you offer guided snorkeling?
How much advance booking notice do you require?
As with most small tours it pays to book well in advance. Synergy can be booked out up to a week in advance during the busy tourist periods.
The high season for is mid-June to late-November plus all Australian school holidays, Christmas and Easter.
Payment options
Usual payment method is to “pay on board” the vessel. A credit card number is required to secure your booking at time of making your reservation. Should you not have a credit card to secure the booking then pre-payment is required and personal cheque or money order received prior to the trip is acceptable. Payment by cheque on the day is not acceptable.
Do you accept travellers cheques?
Yes, as long as they are in Australian dollars.
What credit cards do you accept?
We accept Visa, Mastercard and Diners.
I’m concerned about giving out my credit card details via the internet. What other options are available?
You can provide credit card details by calling our reservations hotline 24 hours a day:
+61 7 4050 0675
Our reputation for superior service has been achieved over years of catering to the highest standards of both Australian and overseas visitors.24 HOUR BOOKING HOTLINE:1300 395 187 |  |
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Shop 1, Meridien Marina |
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