Frequently asked questions

We are driving ourselves to the vessel. Where do we go and is there plenty of parking available?
Synergy is located at Berth C21, Marina Mirage, Wharf Street, Port Douglas. There is ample free parking at the marina. After parking your car, make your way through the shops to the public wharf (there is only one!). Synergy is located about 2/3rds of the way down on the left hand side.

Are transfers included in the fare price?
Transfers from Port Douglas hotels are included in the fare price. Transfers from outside Port Douglas are explained below.

Do you provide pick up and return transfers from Cairns and the northern beaches such as Trinity Beach, Kewarra Beach and Palm Cove?
Yes. Transfers from the Cairns City area and Northern Beaches are available at an extra cost. Please refer to our rates page.

Do you offer child rates for transfers?
No, as this service is outsourced, children travel at the same rate as adults.

Is it easy to get to Port Douglas from Palm Cove?
Port Douglas is approx. 30 min drive north of Palm Cove (and an hour north of Cairns) just off the Cook Hwy. Turn off the highway onto Port Douglas Rd, keep following the road until you see Port St where you turn left. Port St will lead you to Marina Mirage.