Frequently asked questions

Are there any penalties if we cancel our trip?
There are no penalties for canceling your trip as long as you notify us 24 hours prior (i.e., 8.30am the day before you are scheduled to go on Synergy). Should you cancel within the 24 hour period, a 100% cancellation fee applies. Synergy will endeavour to re-sell your seats – should this happen we will waive our cancellation fee.

If the weather is bad that day, could we swap to another day?
Only if you give us 24 hours notification.

Do you ever cancel the tour due to bad weather?
There are rare occasions where normal operations must be suspended including Gale Force Winds  and Cyclone Warnings issued by the Australian Bureau of Meteorology. Synergy will endeavour to give you as much notice as possible should the event arise that we need to cancel our scheduled tour. You will not be charged for the tour should we cancel the trip.

Do you change your destination due to bad weather?
On occasion when high winds are prevalent, Synergy may need to change the itinerary to a sheltered location such as the Low Isles which is much closer to Port Douglas. This is at the discretion of our Skipper for the safety and comfort of our passengers and crew.